Terms & Conditions
1. Booking & Confirmation
Services are provided strictly in accordance with the Confirmed Quotation.
A booking is confirmed only upon receipt of the required 40% non-refundable booking deposit.
The confirmed quotation forms the basis of the service. Any subsequent changes may require a revised quotation.
Products, quantities and services are fixed based on the confirmed quotation. No refund or credit will be provided for any confirmed items that remain unconsumed or unused during the event.
Oystaste reserves the right to substitute oyster varieties with an equivalent or higher-value premium variety should the specified selection become unavailable due to seasonality, import restrictions or quality considerations.
2. Payment Terms
The remaining balance must be paid within three (3) calendar days after the event, unless otherwise agreed in writing.
Approved corporate clients shall follow the payment terms stated in the confirmed quotation.
Oystaste reserves the right to suspend future bookings or collaborations where outstanding balances remain unpaid beyond the agreed payment terms.
3. Service Duration
The service duration included is as stated in the confirmed package or quotation.
Additional service hours requested before or during the event are subject to staff availability and additional charges.
4. Additional Products & Services
Requests for additional oysters, caviar, staffing or other services during the event are subject to availability.
Any approved additions will be charged separately.
5. Food Safety
Oystaste adheres to strict food safety and hygiene standards in accordance with the Ministry of Health (MOH) guidelines.
Freshly shucked oysters are intended for immediate consumption. To maintain optimal quality and food safety, oysters are served within a maximum service period of two (2) hours after shucking.
For food safety reasons, any freshly shucked oysters remaining at the end of the service period will be responsibly discarded and may not be taken away or redistributed.
Raw oysters are served uncooked and naturally carry an inherent risk associated with the consumption of raw seafood. By proceeding with the booking, the Client acknowledges this risk on behalf of themselves and their guests.
Consumer Advisory
Oystaste specialises in serving premium raw oysters. While we maintain strict sourcing, handling and food safety standards, raw shellfish may not be suitable for everyone. Guests are encouraged to consume responsibly and consider their individual health conditions before consumption.
6. Raw Oyster Consumption Disclaimer
Alcohol Consumption
Guests are encouraged to consume raw oysters responsibly. Oystaste shall not be liable for any adverse health reactions arising from the consumption of oysters together with alcoholic beverages supplied by the venue or other vendors.
Other Food & Beverage
Oystaste prepares and serves oysters in accordance with our own food safety standards. We shall not be responsible for any illness or adverse reactions arising from the consumption of food or beverages supplied by other vendors or from combining our products with other food items served at the event.
High-Risk Individuals
Raw oysters are not recommended for individuals with weakened immune systems or certain underlying medical conditions, including but not limited to liver disease, diabetes, pregnancy, chronic gastrointestinal disorders or other conditions that may increase the risk associated with raw shellfish.
Guests consume raw oysters at their own discretion.
7. Outdoor Events
For outdoor events, the Client shall provide a shaded and suitable service area.
Oystaste reserves the right to relocate, suspend or discontinue oyster service where necessary to maintain food safety and product quality.
8. Service Area
Oystaste currently operates within Kuala Lumpur and Selangor.
Events outside our standard service area may be accommodated subject to availability, travel logistics and additional charges.
9. Venue Access & Setup
The Client or Event Planner shall ensure reasonable access for setup, service and dismantling. Oystaste requires reasonable setup time before the agreed service commencement.
10. Experience Station & Equipment
All Experience Station styling, display items, serving equipment and decorative materials remain the property of Oystaste.
The Client shall be responsible for any loss or damage resulting from negligence, misuse or intentional acts by guests or third parties.
Final styling and presentation may vary according to venue conditions, available space and operational requirements while maintaining the Oystaste aesthetic standard.
11. Photography
Unless otherwise requested in writing, Oystaste reserves the right to photograph or record its service setup, products and presentation for marketing purposes.
No identifiable guests will be featured without prior permission.
12. Force Majeure
Oystaste shall not be liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, government restrictions, transportation disruptions, import delays or other unforeseen events.
13. Limitation of Liability
Oystaste's total liability for any claim arising from the service shall not exceed the total amount paid for the confirmed booking.
14. Intellectual Property
All Oystaste branding, service concepts, presentation styles, Experience Station designs and marketing materials remain the intellectual property of Oystaste and may not be reproduced or used without prior written consent.